Shipping & Policies

Shipping



Thank you for choosing my products! This Shipping Policy outlines the terms and conditions related to the shipment of your order. By placing an order on my website, you agree to the terms stated below.

1. Processing Time

1.1. Order Processing: I strive to process and ship all orders within 1-3 business days after the order has been placed. Please note that orders placed on weekends or public holidays may require additional processing time.

2. Shipping Methods

2.1. Shipping Options: I offer worldwide shipping for all my products. The available shipping options and their associated costs will be displayed during the checkout process.

2.2. Tracking Number: All shipments include a tracking number, which allows you to track the progress of your order. Once your order has been shipped, I will provide you with the tracking number via email.

3. Estimated Delivery Time

3.1. Delivery Timeframe: The estimated delivery time depends on the shipping destination and the chosen shipping method. Please note that delivery times may vary due to factors beyond my control, such as customs clearance procedures or unforeseen delays during transit.

3.2. International Orders: For international orders, the delivery time may range from 7 to 21 business days, depending on the destination country.

4. Shipping Costs

4.1. Calculation: The shipping cost is calculated based on the weight and dimensions of the package, as well as the shipping destination. The exact shipping cost will be displayed during the checkout process before you confirm your order.

5. Customs and Duties

5.1. Import Duties and Taxes: Please note that import duties, taxes, and customs fees may be levied by the destination country. These charges, if applicable, are the responsibility of the customer and are not included in the shipping cost or the product price. I recommend contacting your local customs office for more information on potential charges.



Return and Exchange Policy



I take great pride in the quality and craftsmanship of my handmade ceramic porcelain items. I want you to be completely satisfied with your purchase, and I understand that sometimes the item may not meet your expectations or may arrive damaged. Therefore, I have established the following Return and Exchange Policy:

1. Eligibility for Return and Exchange:
   - Items purchased directly from Mumiku.de are eligible for return and exchange.
   - Only items that are in their original condition, unused, and in their original packaging will be accepted.
   - Customized or personalized items cannot be returned or exchanged, unless they arrived damaged or defective.

2. Timeframe for Returns and Exchanges:
   - You have 14 days from the date of delivery to initiate a return or exchange.
   - After 14 days, unfortunately, I cannot offer a refund or exchange.

3. Return and Exchange Process:
   - To initiate a return or exchange, please contact me.
   - Provide your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
   - Please ensure that the item(s) are securely packaged to prevent damage during transit.

4. Return Shipping Costs:
   - Customers are responsible for all return shipping costs.
   - I recommend using a trackable shipping method to ensure the safe return of the item(s).

5. Refunds and Exchanges:
   - Once I receive the returned item(s) and verify their condition, I will process your refund or exchange.
   - Refunds will be issued to the original payment method used for the purchase.
   - Exchanges will be processed promptly, subject to availability of the desired item(s).
   - If the item you requested for an exchange is not available, I will contact you to discuss alternative options.

6. Damaged or Defective Items:
   - If your item(s) arrive damaged or defective, please contact me within 48 hours of delivery.
   - Provide detailed information and, if possible, include photographs of the damaged or defective item(s).
   - I will provide you with a resolution, which may include a refund, exchange, or repair.

Please note that my Return and Exchange Policy applies to purchases made directly from www.mumiku.de. If you purchased my items from a third-party retailer, please refer to their respective return and exchange policies.

7. Lost or Stolen Packages:
Please note that once I have handed over your package to the shipping carrier, I am no longer responsible for its delivery. If your package is lost or stolen, I cannot issue a refund, as this is beyond my control.

I encourage you to contact the shipping carrier directly to resolve any issues regarding lost or stolen items. They have the necessary resources to assist you in tracking your package or filing a claim. 

If you have any further questions or concerns, please don't hesitate to contact me.

Thank you for choosing www.mumiku.de !



Privacy Policy



This Privacy Policy explains how I collect, use, disclose, and safeguard your personal information. Please read this Privacy Policy carefully. By accessing or using our website, you agree to be bound by the terms and conditions described in this policy. If you do not agree to all the terms and conditions of this policy, then you may not access the website or use any of its services.

**1. General Conditions**

1.1. Information Collection: I may collect personal information from you when you visit my website, place an order, subscribe to my newsletter, or fill out a form. This information may include your name, email address, postal address, phone number, and payment details.

1.2. Information Use: I use the collected information for various purposes, including providing and improving my products and services, processing payments, communicating with you, and sending promotional materials.

1.3. Information Sharing: I may share your personal information with trusted third parties to help me operate my website and provide my services to you. I may also disclose your information in response to legal obligations or to protect my rights.

**2. Intellectual Property**

2.1. Ownership: The content on my website, including text, images, graphics, logos, and videos, is protected by intellectual property laws. All rights are reserved.

2.2. Usage Restrictions: You may not reproduce, distribute, modify, transmit, or use any of the content on my website without my prior written consent.

**3. Use of Content**

3.1. Limited License: I grant you a limited, non-exclusive, non-transferable license to access and use the content on my website for personal, non-commercial purposes.

3.2. Prohibited Activities: You may not engage in any activities that violate intellectual property rights, harm the website's functionality or security, or infringe upon the privacy of others.

**4. Payment**

4.1. Payment Methods: I offer various payment methods, including credit cards and PayPal. By providing your payment information, you authorize me to process the transaction and collect the necessary payment.

4.2. Security: I implement reasonable security measures to protect your payment information. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

**5. Sale**

5.1. Product Availability: My products are subject to availability. I reserve the right to limit the quantities of any products or services that I offer.

5.2. Pricing: The prices displayed on my website are in the specified currency and are subject to change without notice. I am not responsible for any errors or inaccuracies in pricing information.